At The Modern Tog, you’ll be working with Jamie M Swanson and her team to help care for our clients and make sure they get the support they need quickly and with kindness.
Our mission at The Modern Tog is to help photographers truly come alive and achieve the life they’ve dreamed of by empowering them to create profitable businesses by embracing Personal Brand Photography. We believe that no person should feel stuck in a job they hate, and we value authenticity, honesty, and an extremely high level of ethics in all we do. We genuinely love the people we are working with, and we value and respect them to the highest level.
Our goal is to create a team of people who love serving others, value having flexibility in their work hours, have an incredibly high level of ethics and want to create something that truly transforms the lives of others. Our team members see working together as more than just a job; it’s something they are passionate about and love doing. We respect and care for each other and work hard to reach our goals, not letting any excuses hold us back.
Job Type: Contractor, 5-10 hours per week with a few 10-20 hour weeks per year during launch weeks (3-5x per year), and the possibility to grow into more hours as needed in the future.
Responsibilities:
- Complete All Customer Service tasks twice per business day, once between 6-10am CDT and again sometime between 3-7pm CDT.
- Virtually attend daily check ins and weekly meetings at 10:30am CDT each business day
- Respond to emails, messages, etc in several communication platforms to provide customer service
- Write new responses to clients when needed
- Track questions and responses for future use.
- Follow our Standard Operating Procedures to ensure each step is completed and each message is answered.
- Create & Improve Standard Operating Procedures as needed.
- Show kindness and compassion to each person you engage with.
- Maintain The Modern Tog’s voice, brand, and culture in each email.
- Be flexible and take initiative for any new responsibilities that are appropriate for the position.
- Be proactive in finding a solution or answers for our clients
Results:
- Complete every customer service request as soon as possible, with all messages receiving at least an initial response within 1 business day of being received.
- Happy clients from getting kind & fast responses while maintaining the policies and procedures of the company
- More sales from answering product questions promptly & knowledgeably
Requirements:
The person applying must be the person who is doing the tasks. This role may not be delegated out to a team member or sub-contracted out to a third party.
Because this is a contract position and not an employee position, you must also have your own business established and provide proof of incorporation.
Must be proficient in the following:
- Helpscout (willing to train)
- Screenflow/Loom (or other video editing/screen capture software – willing to train)
- Manychat (willing to train)
- Google Drive, Docs, and Sheets
- Slack (willing to train)
- Ontraport (willing to train)
Must also have:
- Consistent Access to reliable high-speed internet connection that can live-stream, upload, and download video without interruption or delays.
- Computer or Laptop (tablets, phones, and other devices are not sufficient).
This job description is not all-inclusive and additional related tasks may be required as needed.
How to Apply:
We are looking to fill this position quickly and have someone start in early June. Please fill out the following form by midnight on Monday, May 28th CDT.
Sorry, we are no longer accepting applications for this position. Thank you!
